Presents the second of a series of three papers which look at best practice in the area of people management. The first paper analysed five case studies representing the fast moving consumer goods sector, the services and retail services sectors. Examines another five cases through secondary data examination, based on submission documents for awards. The companies concerned are all winners of prestigious quality awards such as the European Quality Award, the Malcolm Baldrige National Quality Award, the British Quality Award and the Australian Quality Award. Combines the five sets of analyses from both primary and secondary sources. Concludes by highlighting key areas of best practice in people management.
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