This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604529610115885. When citing the article, please cite: Samuel K. Ho, (1996), “Demingʼs system of profound knowledge and the World Cup”, Managing Service Quality: An International Journal, Vol. 6 Iss: 3, pp. 43 - 47.
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