As the first of a series of three papers looking at best practice in people management, reports on a comprehensive study which was carried out by benchmarking five organizations representing the fast‐moving consumer goods sector, and the service and retail services sectors, using a methodology based on an adaptation of the European Quality Award model. Benchmarks five winners of prestigious quality awards using secondary data derived from award submission documents. Makes use of various comparisons in order to derive best practices and also to discuss critical factors in the area of people management. Discusses the primary data analysis of the five organizations studied, representing Elida Gibbs Ltd, the Nationwide Building Society, Post Office Counters Ltd, Birds Eye Walls and Natwest Bank.
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