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People management: where is the evidence of best practice? Part I

A. Hamzah (A. Hamzah is currently studying for his MBA at Bradford, UK. M. Zairi is Professor of TQM at the University of Bradford, European Centre for TQM, UK)
M. Zairi (M. Zairi is Professor of TQM at the University of Bradford, European Centre for TQM, UK)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 June 1996

Abstract

As the first of a series of three papers looking at best practice in people management, reports on a comprehensive study which was carried out by benchmarking five organizations representing the fast‐moving consumer goods sector, and the service and retail services sectors, using a methodology based on an adaptation of the European Quality Award model. Benchmarks five winners of prestigious quality awards using secondary data derived from award submission documents. Makes use of various comparisons in order to derive best practices and also to discuss critical factors in the area of people management. Discusses the primary data analysis of the five organizations studied, representing Elida Gibbs Ltd, the Nationwide Building Society, Post Office Counters Ltd, Birds Eye Walls and Natwest Bank.

Keywords

Citation

Hamzah, A. and Zairi, M. (1996), "People management: where is the evidence of best practice? Part I", Training for Quality, Vol. 4 No. 2, pp. 19-24. https://doi.org/10.1108/09684879610122214

Publisher

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MCB UP Ltd

Copyright © 1996, Company