To read the full version of this content please select one of the options below:

ISO 9000 – what it means to international business today

Ted Masternak (Department of Management, School of Business Administration and Economics, California State University, Fullerton, California, USA.)
Brian H. Kleiner (Department of Management, School of Business Administration and Economics, California State University, Fullerton, California, USA.)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 December 1995

Downloads
1414

Abstract

Based on the idea that promoting standardization will encourage the international exchange of goods and services, ISO 9000 is a series of internationally accepted standards which companies use to develop quality management systems and quality improvement processes. It has fast become a customer‐driven prerequisite for supplying goods and services to many businesses in the European Community (EC). Obtaining ISO 9000 certification is not a trivial process. It requires a significant investment in money and time, as well as management’s commitment. Even with the proper resources, US companies are having some difficulties in obtaining certification due to the abundance of ill‐qualified ISO registrars and consultants. But when a company does obtain its certification, it is another cleared hurdle in the race to win new business in the ever expanding arena of international business.

Keywords

Citation

Masternak, T. and Kleiner, B.H. (1995), "ISO 9000 – what it means to international business today", Training for Quality, Vol. 3 No. 4, pp. 15-18. https://doi.org/10.1108/09684879510098213

Publisher

:

MCB UP Ltd

Copyright © 1995, MCB UP Limited