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Value discrepancies, work experiences, satisfactions and performance in a professional services firm

Ronald J. Burke (Professor in Organizational Behaviour/Industrial Relations, York University, Ontario, Canada)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 September 1995

Abstract

Correlates discrepancies between the importance attached to particular cultural values and their presence within a large professional services firm. Considers three types of correlates: personal demographics, work setting factors and affective responses to work. Data were collected from 1,608 women and men using anonymously completed questionnaires. Cultural values were rated at significantly higher levels of importance than they existed in the firm in all but one case. There was no correlation between their perceived importance and actual existence. Women and men reporting greater value discrepancies described the work setting in more negative ways and reported both less satisfaction with the firm and lower quality service and products provided by the firm.

Keywords

Citation

Burke, R.J. (1995), "Value discrepancies, work experiences, satisfactions and performance in a professional services firm", Training for Quality, Vol. 3 No. 3, pp. 18-24. https://doi.org/10.1108/09684879510093362

Publisher

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MCB UP Ltd

Copyright © 1995, MCB UP Limited