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Quality managers, from functional specialist to internal consultant

Matthew Hind (Director of MHA Management Consultants, Hedgerley, UK, and is Editor of Training for Quality)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 June 1995



Quality managers must be seen to support directly the primary aims of the business. This means that they can no longer impose change plans on the business, but rather they have to persuade and facilitate change. This requires skills that are inherent in the consulting process. Identifies the key skills in this process which are based on the seven‐stage consulting process model. Briefly discusses this model and concludes by including a contact address for anyone who wishes to develop the skills highlighted in the process.



Hind, M. (1995), "Quality managers, from functional specialist to internal consultant", Training for Quality, Vol. 3 No. 2, pp. 38-39.




Copyright © 1995, MCB UP Limited

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