Quality managers must be seen to support directly the primary aims of the business. This means that they can no longer impose change plans on the business, but rather they have to persuade and facilitate change. This requires skills that are inherent in the consulting process. Identifies the key skills in this process which are based on the seven‐stage consulting process model. Briefly discusses this model and concludes by including a contact address for anyone who wishes to develop the skills highlighted in the process.
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