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Maintaining the energy for commitment to quality

Richard Palmer (Practising Personnel Manager at Ingersoll Dresser Pumps Ltd, Newark, UK)
John P. Wilson (Lecturer in HRM, University of Sheffield, Sheffield, UK)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 June 1995



Seeks to examine the important role commitment plays in implementing TQM and the interrelationship between that commitment and the role of training. In particular, considers the necessity of maintaining the energy and drive for quality within the system. Develops a model which is analogous to the energy within a chemical process. The existing status quo is altered through the influence of commitment to training, communications, systems, and teams. These affect the organizational culture which then reinforces further changes and developments.



Palmer, R. and Wilson, J.P. (1995), "Maintaining the energy for commitment to quality", Training for Quality, Vol. 3 No. 2, pp. 9-13.




Copyright © 1995, MCB UP Limited

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