Seeks to examine the important role commitment plays in implementing TQM and the interrelationship between that commitment and the role of training. In particular, considers the necessity of maintaining the energy and drive for quality within the system. Develops a model which is analogous to the energy within a chemical process. The existing status quo is altered through the influence of commitment to training, communications, systems, and teams. These affect the organizational culture which then reinforces further changes and developments.
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