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TQM – what isn’t it?

Jon Choppin (Independent total quality consultant, who has worked with a wide variety of organizations in all sectors of industry and the public service. He is author of Quality through People, Total Quality – The Great Trek, and many other workbooks and articles, He can be contacted on 01787 461227, or Freepost, Sible Hedingham, Essex C09 3BR)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 March 1995


Focuses on the principles of total quality management. Studies the common features of non‐TQM organizations, before presenting the principles. Ends with a method of cascading knowledge and experience throughout the organization.



Choppin, J. (1995), "TQM – what isn’t it?", Training for Quality, Vol. 3 No. 1, pp. 5-8.




Copyright © 1995, MCB UP Limited