To read the full version of this content please select one of the options below:

Involving Staff in the Process of Continuous Improvement

Yvette Tomlinson (Quality Manager with Waltham Forest Housing Action Trust, London, UK.)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 December 1994

Abstract

Explores the relationship between staff, empowerment, organizational culture and the process of continuous improvement. Emphasizes the need for active involvement of all staff, management commitment and a management style which embraces the empowerment of staff. Suggests that the use of a staff suggestion scheme can become a useful and dynamic part of the journey to TQM and improving the quality of working life.

Keywords

Citation

Tomlinson, Y. (1994), "Involving Staff in the Process of Continuous Improvement", Training for Quality, Vol. 2 No. 3, pp. 22-25. https://doi.org/10.1108/09684879410074481

Publisher

:

MCB UP Ltd

Copyright © 1994, MCB UP Limited