TY  - JOUR
AB  - Examines a Japanese‐owned customer organization in Britain which has
adopted Kaizen (continuous improvement) programmes in order to discover
what effect this has had on the internal organization of its suppliers.
With a particular interest in HRM and workforce training, uses a
questionnaire and case studies to illuminate the changes made in
supplier organizations and the mechanisms which support these
developments. The evidence suggests that 63 per cent of supplier
organizations studied have made changes, with the leading changes being
made in the areas of quality management and workforce training as they
have become more open to examination by the customer organization and
with the increased emphasis on quality. Concludes that increasing
adoption of Kaizen or TQM by customer organizations has implications for
personnel and HRM functions in supplier organizations, and that the
traditionally self‐contained boundaries of companies will become less
rigid.
VL  - 2
IS  - 2
SN  - 0968-4875
DO  - 10.1108/09684879410064356
UR  - https://doi.org/10.1108/09684879410064356
AU  - Beaumont P.B.
AU  - Hunter L.C.
AU  - Sinclair D.M.
PY  - 1994
Y1  - 1994/01/01
TI  - TQM, Customer/Supplier Relations and Human Resource Management
T2  - Training for Quality
PB  - MCB UP Ltd
SP  - 22
EP  - 26
Y2  - 2024/04/19
ER  -