Quality Training: : The Key to Quality Improvement

Abstract

Argues that organizations are in the midst of a competitive revolution and quality improvement is an important factor in the quest to remain competitive. Companies are realizing they need to initiate a quality improvement programme and that training is a critical variable in the success of that programme. Improvement involves change, and training prepares employees for the change by providing the skills needed to work as a team member, communicate effectively, and identify and solve problems. A quality training programme requires certain elements for it to be successful: a change in the company’s culture; support of top management; a strategy to guide the company; communicating to employees the reason for quality improvement and how the change will affect them; providing the proper training and providing it at the proper time; and evaluating the training process.

Citation

Motwani, J.G., Frahm, M.L. and Kathawala, Y. (1994), "Quality Training: : The Key to Quality Improvement", Training for Quality, Vol. 2 No. 2, pp. 7-12. https://doi.org/10.1108/09684879410064338