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Quality Training: : The Key to Quality Improvement

Jaideep G. Motwani (F.E. Serdman School of Business, Grand Valley State University, Grand Rapids, Michigan, USA.)
Mary L. Frahm (F.E. Serdman School of Business, Grand Valley State University, Grand Rapids, Michigan, USA.)
Yunus Kathawala (Chair and Professor at the Department of Computer and Operations Management, Eastern Illinois University, Charleston, USA.)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 August 1994

Abstract

Argues that organizations are in the midst of a competitive revolution and quality improvement is an important factor in the quest to remain competitive. Companies are realizing they need to initiate a quality improvement programme and that training is a critical variable in the success of that programme. Improvement involves change, and training prepares employees for the change by providing the skills needed to work as a team member, communicate effectively, and identify and solve problems. A quality training programme requires certain elements for it to be successful: a change in the company’s culture; support of top management; a strategy to guide the company; communicating to employees the reason for quality improvement and how the change will affect them; providing the proper training and providing it at the proper time; and evaluating the training process.

Keywords

Citation

Motwani, J.G., Frahm, M.L. and Kathawala, Y. (1994), "Quality Training: : The Key to Quality Improvement", Training for Quality, Vol. 2 No. 2, pp. 7-12. https://doi.org/10.1108/09684879410064338

Publisher

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MCB UP Ltd

Copyright © 1994, MCB UP Limited