The TQM Albatross
Clive E. Hoare
(Principal of Clive Hoare Associates, a Total Quality
Management Consultancy based in Bristol, UK.)
591
Abstract
Warns that in TQM, there is a danger of losing sight of the original motives that prompted the endeavour in the first place. The TQM initiative can become the end, rather than the means to the end, and the participants’ lives made miserable. Explores some human aspects behind TQM failures. Aims at two categories, the person who is about to start a TQM initiative and the one who has witnessed a failed initiative. Questions the motives for starting a TQM programme.
Keywords
Citation
Hoare, C.E. (1994), "The TQM Albatross", Training for Quality, Vol. 2 No. 2, pp. 4-6. https://doi.org/10.1108/09684879410064329
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited