Quality is another name for customer satisfaction and the USA cannot afford to ignore its importance. Education and training are essential to the productivity and competitive advantage of the entire country. Emphasizes the importance of quality training and suggests the keys to implementing a quality training programme. Covers why quality training is necessary and the skills that employees need to succeed in their problem‐solving and process improvement activities. Discusses the key requirements of a quality training programme along with Cocheu’s models of improvement strategy and training phases. Finally includes a brief case study of Prince Corporation and some highlights of their quality programme. It all boils down to the simple truth that we cannot have a world‐class economy without a world‐class workforce.
Motwani, J.G., Frahm, M.L. and Kathawala, Y. (1994), "Achieving a Competitive Advantage through Quality Training", Training for Quality, Vol. 2 No. 1, pp. 35-40. https://doi.org/10.1108/09684879410056229
MCB UP Ltd
Copyright © 1994, MCB UP Limited