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Human Resources and Total Quality Management: : Some Case Study Evidence

P.B. Beaumont (Titular Professor, University of Glasgow, UK.)
L.C. Hunter (Professor of Applied Economics, University of Glasgow, UK.)
R.M. Phayre (Research Fellow of the Department of Social and Economic Research, University of Glasgow, UK.)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 April 1994



The growing interest in total quality management programmes is well‐known, although there is some concern that such programmes have, in practice, paid only limited attention to human resource management issues. Uses the findings of a primary case study and two secondary case studies to examine this particular proposition. The basic findings indicate that both the introduction and the operation of total quality management programmes require a consistent management approach, with particular effort being given to making complementary changes in related human resource management practices.



Beaumont, P.B., Hunter, L.C. and Phayre, R.M. (1994), "Human Resources and Total Quality Management: : Some Case Study Evidence", Training for Quality, Vol. 2 No. 1, pp. 7-13.




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