COSTS, DRAWBACKS AND BENEFITS ‐ THE CUSTOMER′S VIEW OF BS 5750

Abstract

Very little research is available to help companies which are considering attaining BS 5750. The information that is available tends to be somewhat biased, either coming from the auditing organization, such as BSI, or a consultancy that is in the business of helping companies to achieve this standard. Offers an analysis of both why companies decide to go for the standard in the first place as well as what they hope to achieve. Examines such thorny issues as audit frequency as well as the need to implement additional supporting programmes in order to cement the standard into the culture of the organization.

Citation

Street, P.A. and Fernie, J.M. (1993), "COSTS, DRAWBACKS AND BENEFITS ‐ THE CUSTOMER′S VIEW OF BS 5750", Training for Quality, Vol. 1 No. 1. https://doi.org/10.1108/09684879310040056