TY  - JOUR
AB  - Wolsey Hall was one of the first open learning providers to obtain BS 5750. In developing this, the college considered developing a TQM approach but felt that it needed a more procedural base to work from. Discusses the approach taken and follows this through to implementation. This included the modification of the company culture to suit the new conditions via a quality focused training programme. Uses the Wolsey Hall experience to illustrate a general description of issues that medium sized service companies need to consider when developing a quality management system.
VL  - 1
IS  - 1
SN  - 0968-4875
DO  - 10.1108/09684879310040029
UR  - https://doi.org/10.1108/09684879310040029
AU  - Coffey John
PY  - 1993
Y1  - 1993/01/01
TI  - DESIGNING A RESPONSIVE QUALITY MANAGEMENT SYSTEM
T2  - Training for Quality
PB  - MCB UP Ltd
Y2  - 2024/04/19
ER  -