This article aims to explain how social‐housing organization Your Homes Newcastle (YHN) won a gold award from Investors in People.
The human resource management areas ‐ internal communications, leadership quality, training and development, health and well‐being and social involvement – are focused on.
The article details the year‐on‐year reduction in absence levels, the fall in rent arrears, the rise in customer satisfaction and the increased levels of overall staff engagement seen at YHN.
In particular, the importance of learning and development in YHN's success is emphasized.
It is revealed that staff regularly volunteer to be involved in a range of activities that are in place to support residents, including clean‐up days, training sessions to help tenants to develop their do‐it‐yourself skills and improve their skills in managing finance and so on.
The article presents a range of policies and procedures that can help to improve humanresource management at any organization.
(2012), "Your Homes Newcastle scoops Investors in People gold: Communications and employee development place organization among the best", Human Resource Management International Digest, Vol. 20 No. 7, pp. 20-22. https://doi.org/10.1108/09670731211270248Download as .RIS
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