TY  - JOUR
AB  - Purpose–To discover the important, practical factors that Make Change Work.Design/methodology/approach–Global survey conducted through online and face‐to‐face interviews. Statistical analysis using correlation and cross tabulation.Findings–Study identified four areas correlated with project success – real insights, solid methods, better skills, right investment. We call this the Change Diamond. Combined effectively, they make change work better.Practical implications–Change practitioners can more effectively deploy their resources to deliver maximum change impact through targeted intervention. Change practitioners can focus on the Change Diamond facets to enable better change.Originality/value–The largest study of its kind in the field of Change Management in the last decade.
VL  - 17
IS  - 3
SN  - 0967-0734
DO  - 10.1108/09670730910953344
UR  - https://doi.org/10.1108/09670730910953344
AU  - Buckingham Mark
AU  - Seng Jason
PY  - 2009
Y1  - 2009/01/01
TI  - Making change work: closing the change gap
T2  - Human Resource Management International Digest
PB  - Emerald Group Publishing Limited
SP  - 11
EP  - 15
Y2  - 2024/09/25
ER  -