The paper describes the methods used at Grupo Losán, a Spanish group of timber‐processing firms, to design and implement a preventive‐maintenance program in accordance with continuous‐improvement and total quality management philosophies.
The paper develops a framework for organizational improvement.
Securing the involvement of people affected is a major difficulty in implementing a continuous‐improvement culture. The paper highlights the importance of a participative approach.
The paper highlights the importance of urging employees to question work methods and processes, and the assignment of tasks and people responsible.
The paper provides useful guidance on implementing continuous improvement.
(2008), "Grupo Losán relies on people participation: Improvements led by the personnel involved", Human Resource Management International Digest, Vol. 16 No. 6, pp. 29-31. https://doi.org/10.1108/09670730810900884Download as .RIS
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