Empowerment breeds contentment at Happy Computers: Employees encouraged to trust their own judgment

Abstract

Purpose

In the first of two articles, describes the unusual HR practices that have brought success to UK computer‐training company Happy Computers.

Design/methodology/approach

Explains how the company has a no‐blame culture, trusting its people and giving them genuine freedom to do things the way they think is best, while providing a clear framework in which to operate.

Findings

Highlights the importance of experimentation to learning and innovation, and of giving people the information they need to take responsibility.

Practical implications

Outlines a refreshing approach to human‐resource management that many larger companies could learn from.

Originality/value

Advances the view that a degree is rarely a key requirement in any job outside of universities.

Citation

(2008), "Empowerment breeds contentment at Happy Computers: Employees encouraged to trust their own judgment", Human Resource Management International Digest, Vol. 16 No. 5, pp. 12-14. https://doi.org/10.1108/09670730810888438