In the first of two articles, describes the unusual HR practices that have brought success to UK computer‐training company Happy Computers.
Explains how the company has a no‐blame culture, trusting its people and giving them genuine freedom to do things the way they think is best, while providing a clear framework in which to operate.
Highlights the importance of experimentation to learning and innovation, and of giving people the information they need to take responsibility.
Outlines a refreshing approach to human‐resource management that many larger companies could learn from.
Advances the view that a degree is rarely a key requirement in any job outside of universities.
(2008), "Empowerment breeds contentment at Happy Computers: Employees encouraged to trust their own judgment", Human Resource Management International Digest, Vol. 16 No. 5, pp. 12-14. https://doi.org/10.1108/09670730810888438
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