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Ac‐Count‐able HR

Alison Ward (Managing Director of The Hard and Soft Company, Newbury, UK, which specialises in the assessment and development of Strategic HR Business Partners. She can be contacted at: Alison.Ward@HardandSoftCompany.Com)

Human Resource Management International Digest

ISSN: 0967-0734

Article publication date: 25 April 2008




This paper outlines the importance of HR Business Partner using business data in order to contribute at a strategic level.


Provides evidence for a three year pan‐European case study of the correlated link between a HR influence on employee engagement and customer loyalty and financial performance. Also provides anecdotal insights of HR professional's historical approach to data and a way of using business data strategically.


Provides two charts ‐ one which demonstrates the link between HR disciplines and the business and one which depicts the different types of data that the HR professional can gain value from.

Practical implications

Urges HR Business Partners to address their knowledge gaps in understanding business data and provides an outline of useful data sources.


Highlights the importance of business data in providing a credible and strategic HR contribution.



Ward, A. (2008), "Ac‐Count‐able HR", Human Resource Management International Digest, Vol. 16 No. 3, pp. 11-13.



Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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