Sense of fun keeps staff at Thomson Directories

Human Resource Management International Digest

ISSN: 0967-0734

Publication date: 1 December 2005



Aims to show how a sense of fun and a caring environment help staff retention at Thomson Directories.


Interviews Jackie Lamb, human resources, training and facilities director for Thomson Directories Ltd, and covers opportunities for progression within the company, issues such as flexibility and benefits, training and development initiatives and social activities.


Demonstrates how, by revisiting its values and culture, Thomson Directories has improved staff retention, especially among sales employees.

Practical implications

Contains much to interest human resource specialists and top managers operating in industries and sectors where high employee turnover is a problem.


Reveals some of the unusual perks – such as the chance to win five‐star holidays – that set the company apart.



(2005), "Sense of fun keeps staff at Thomson Directories", Human Resource Management International Digest, Vol. 13 No. 7, pp. 31-33.

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Copyright © 2005, Emerald Group Publishing Limited

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