Scottish Water employees get learning “on tap”

Human Resource Management International Digest

ISSN: 0967-0734

Publication date: 1 December 2005



Explains how Thomson NETg has partnered Scottish Water to provide a wide range of online courses, accessible from home, in professional and information technology skills.


Presents information from interviews with employees of Thomson NETg and Scottish Water.


Describes the range of bespoke content that has been created for Scottish Water's contact centre staff using Thomson NETg's course‐authoring tool, Lectora. Highlights the marketing campaign that helped to drive usage, so that learning time rose from 136 hours per month in December 2004 to 306 hours in March 2005.

Practical implications

Advances the view that the ease of access to learning means everyone has the potential to learn and increase efficiency and productivity, from office staff to those working in the treatment works, depots and field locations.


Demonstrates that the learning solution helped Scottish Water to reduce its need for tutor‐led IT courses by approximately 70 percent.



(2005), "Scottish Water employees get learning “on tap”", Human Resource Management International Digest, Vol. 13 No. 7, pp. 25-27.

Download as .RIS



Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.