The COI path to HR success

Emma Lockhead (Human Resources Director, Central Office of Information, London, UK.)

Human Resource Management International Digest

ISSN: 0967-0734

Publication date: 1 December 2005



Aims to dscribe the key factors – attracting the right people, developing them and retaining them – which have helped the UK Central Office of Information (COI) to win a place in the Sunday Times 100 Best Companies to Work For list three years running and to secure Investors in People status for the sixth time.


Gives the inside story, by the COI human‐resources director, of recruitment, training and employee retention in the organization.


Stresses the importance of: working closely with the organization's public relations department; providing secondments, specialist training and personal‐development programs; and keeping people fresh and interested.

Practical implications

Argues that low employee turnover is both a blessing and a curse: few people choose to leave the COI, but this has a drastic effect on promotion opportunities, which eventually affect retention.


Takes a very practical approach to strategic human resource management.



Lockhead, E. (2005), "The COI path to HR success", Human Resource Management International Digest, Vol. 13 No. 7, pp. 9-10.

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Copyright © 2005, Emerald Group Publishing Limited

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