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Hilton hits the heights of hotel service with HR initiative: Equilibrium scheme creates the right balance for guests

Human Resource Management International Digest

ISSN: 0967-0734

Article publication date: 1 October 2004

Abstract

In the world of hospitality the customer reigns supreme. In order to remain competitive it is essential for hoteliers not only to meet consumer expectations, but also to exceed them. Hilton International – the hotel part of The Hilton Group plc that also includes betting and gaming, and Living Well Fitness Centers – realized that in order to deliver the quality service associated with the brand, it needed to invest in the training and development of staff who are essential to ensuring that guests have a good experience during their stay.

Keywords

Citation

(2004), "Hilton hits the heights of hotel service with HR initiative: Equilibrium scheme creates the right balance for guests", Human Resource Management International Digest, Vol. 12 No. 6, pp. 24-26. https://doi.org/10.1108/09670730410555756

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited