Whenever groups of workers are made the subject of research, it should not come as any surprise when they start saying things like “We like to feel appreciated”, “We want management to listen to our views”, or “If we’re doing a good job we want someone to tell us so”. But sometimes, amazingly, these sorts of answers do come as a surprise – perhaps not to the researchers but to the organization they are conducting the study for.
(2004), "IT professionals want to be heard: How listening and praising can help keep staff", Human Resource Management International Digest, Vol. 12 No. 4, pp. 23-25. https://doi.org/10.1108/09670730410540077
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