TY - JOUR AB - Addresses the value of laughter, play and a sense of humour as tools for improving communication, innovation and empowerment. Organizations around the world are hiring the author, and other facilitators, to deliver playful and humorous programmes designed to help team members develop a creative collaborative and customer‐centred culture. Lowering stress, improving interpersonal skills, increasing creativity and accelerating learning all can be accomplished by including fun in the workplace. These behaviours and skills support the empowered organization. VL - 9 IS - 6 SN - 0962-2519 DO - 10.1108/09622519610151633 UR - https://doi.org/10.1108/09622519610151633 AU - Miller Jacqueline PY - 1996 Y1 - 1996/01/01 TI - Humour: an empowerment tool for the 1990s T2 - Management Development Review PB - MCB UP Ltd SP - 36 EP - 40 Y2 - 2024/04/23 ER -