Reports on the first and biggest unitary authority in the UK to achieve the Investors in People standard, Solihull Council, and the ways in which the standard was achieved. Discusses the processes and vision, and the role of managers and teams in communicating via appraisals and team briefings. Provides an evaluation of the procedures and results, and concludes that, although the standard has been achieved, Solihull Council still sees room for improvement.
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