Issues in hospitality and catering
David Harbourne
(Chief executive of the Hotel
and Catering Training Company and may be contacted on 0181 579 2400. For
further information on the report, Employment in the Catering and
Hospitality Industry – Employee Attitudes and Career Expectations,
or of the company′s services, contact Nicola Salter at HCTC on the same
number.)
5957
Abstract
The Hotel and Catering Training Company′s latest research project, Employment in the Catering and Hospitality Industry – Employee Attitudes and Career Expectations, shows that within the industry, job satisfaction is high, most companies have a loyal and happy workforce and there are few causes for complaint. Discusses key issues from the report: staff turnover, loyalty, job satisfaction, pay and perks, staff development, and presentation of the industry to the outside world.
Keywords
Citation
Harbourne, D. (1995), "Issues in hospitality and catering", Management Development Review, Vol. 8 No. 1, pp. 37-40. https://doi.org/10.1108/09622519510077565
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited