To be competitive in the future, companies will need to achieve three times the productivity with only one third of the number of people. Organizations must appreciate the increases in profit and productivity that can accrue from selecting and recruiting talented performers. The system of structured interviews, which enables interviewers to identify to what degree individual applicants possess the required characteristics, is being increasingly used. This system may considerably reduce staff turnover. Training should not be a Pavlovian reflex to every problem the organization encounters; people cannot be trained to be what they are not. Training refines and develops talent; it does not create it.
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