The Human Side of Business Process Re‐engineering
Rob Evans
(Based at ODI, an internal management consultation, research and
training company, helping organizations implement total quality. He can
be contacted on 081 336 0022.)
1437
Abstract
Scrutinizes business process re‐engineering (BPR) programmes and their effect on employees – resistance and inability to change. Suggests BPR is not the technically‐driven exercise many consider it to be; but instead groups together identification of customer needs, use of enabling technologies and staff education to understand the process. This last area, the staff aspect is often neglected. Indicates how to implement BPR in a staff‐friendly manner and provides examples to illustrate.
Keywords
Citation
Evans, R. (1994), "The Human Side of Business Process Re‐engineering", Management Development Review, Vol. 7 No. 6, pp. 10-12. https://doi.org/10.1108/09622519410074154
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited