Empowerment ‐ the key to quality service
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 December 1998
Abstract
Discusses employee empowerment techniques and illustrates with examples. Presents four myths of empowerment, five suggestions to achieve empowerment and nine tips on handling difficult customers.
Keywords
Citation
Tschohl, J. (1998), "Empowerment ‐ the key to quality service", Managing Service Quality: An International Journal, Vol. 8 No. 6, pp. 421-425. https://doi.org/10.1108/09604529810235105
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited