TY - JOUR AB - Learning organizations are one of many current buzz words used by persons concerned with the demands faced by all for change ‐ both radical and transformative change and incremental change. At the heart of any change process is the individual. We know from extensive studies in many fields what some of the essential requirements are for creating the conditions for adult learning, and an adult’s subsequent ability to adapt and change. One of the most critical and often overlooked requirements for adult learning is a learning context which is safe and supportive for and of the learned. Trust is also critical along with other essential requirements. Ontogogy is another appeal to examine the context of any learning required related to quality improvement, or any other change of innovation. VL - 8 IS - 4 SN - 0960-4529 DO - 10.1108/09604529810222569 UR - https://doi.org/10.1108/09604529810222569 AU - Mink Oscar G. PY - 1998 Y1 - 1998/01/01 TI - Ontogogy: creatig a growth‐oriented learning environment T2 - Managing Service Quality: An International Journal PB - MCB UP Ltd SP - 272 EP - 280 Y2 - 2024/03/28 ER -