TY  - JOUR
AB  - The public transport industry is one of the most competitive sectors in the UK with airlines, rail and bus operators all facing stiff competition not only from their direct rivals but also from other modes and private transport. The response of customers to improvements in quality of service by bus operators is discussed and evaluated using case studies, and proposals are made for future developments.
VL  - 8
IS  - 2
SN  - 0960-4529
DO  - 10.1108/09604529810206918
UR  - https://doi.org/10.1108/09604529810206918
AU  - Disney John
PY  - 1998
Y1  - 1998/01/01
TI  - Competing through quality in transport services
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 112
EP  - 118
Y2  - 2024/09/23
ER  -