Competing through quality in transport services

John Disney (Senior Lecturer and Course Leader, The Nottingham Trent University, Nottingham, UK)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 April 1998

Abstract

The public transport industry is one of the most competitive sectors in the UK with airlines, rail and bus operators all facing stiff competition not only from their direct rivals but also from other modes and private transport. The response of customers to improvements in quality of service by bus operators is discussed and evaluated using case studies, and proposals are made for future developments.

Keywords

Citation

Disney, J. (1998), "Competing through quality in transport services", Managing Service Quality: An International Journal, Vol. 8 No. 2, pp. 112-118. https://doi.org/10.1108/09604529810206918

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1998, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.