TY  - JOUR
AB  - A short case study which discusses the development of a quality assurance system to ISO 9002 standards of an Internet service provider and the issues in so doing. Reviews benefits and barriers. Concludes with a review of lessons learned.
VL  - 8
IS  - 2
SN  - 0960-4529
DO  - 10.1108/09604529810206864
UR  - https://doi.org/10.1108/09604529810206864
AU  - Oliver Carol
PY  - 1998
Y1  - 1998/01/01
TI  - Quality assuring an Internet‐based service
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 85
EP  - 87
Y2  - 2024/05/12
ER  -