Quality in practice ‐ four more from Oklahoma

Abstract

Finds that across corporate USA, companies are achieving remarkable results against quality, productivity and customer satisfaction targets, but outside their home town, or state, few receive much publicity. Profiles four more businesses (three were featured in the last issue of MSQ) from Oklahoma, USA, all of which have been winners of the state Quality Awards: the companies are Baxter Healthcare, Mannford, Oklahoma; Eaton Corporation Hydraulics Division, Shawnee, Oklahoma; Zebco Corporation, Tulsa, Oklahoma and Bone & Joint Hospital, Oklahoma City.

Citation

Taylor, C. (1997), "Quality in practice ‐ four more from Oklahoma", Managing Service Quality: An International Journal, Vol. 7 No. 6, pp. 274-280. https://doi.org/10.1108/09604529710693289