Spectrum of quality management implementation grid: development and use

Abstract

Presents the details of a Quality Management Implementation Grid derived from the TQM Adoption Model of Dale and Lascelles (1997). The Grid, which has been developed to fit within an A4 boundary, should be used by Directors and Managers of organizations and business units to diagnose the stage of development of their continuous improvement process against each of seven defined levels of TQM the Grid: root causes of problems, issues being faced, typical organizational behaviours and effective transitional action. The idea is that a manager can consider the details of the problems, issues and behaviour with respect to their business and decide the actions to be taken to move the improvement process forward.

Citation

Dale, B.G. and Smith, M. (1997), "Spectrum of quality management implementation grid: development and use", Managing Service Quality: An International Journal, Vol. 7 No. 6, pp. 307-311. https://doi.org/10.1108/09604529710186651