TY  - JOUR
AB  - Presents real‐life and day‐to‐day examples of service delivery problems which will be familiar to all readers. Then provides practical re‐engineering solutions to remedy the problems. The vignettes illustrating the problems are all real‐life cases based on the experiences of the authors, and the solutions they propose are also based on their encounters with service providers as educators and consultants, and talks to business audiences by both parties.
VL  - 7
IS  - 4
SN  - 0960-4529
DO  - 10.1108/09604529710173024
UR  - https://doi.org/10.1108/09604529710173024
AU  - Yavas Ugur
AU  - Shemwell Donald J.
PY  - 1997
Y1  - 1997/01/01
TI  - Meeting the service quality challenge: structural problems and solutions
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 198
EP  - 203
Y2  - 2024/04/23
ER  -