The ISO and TECs: a strategic imperative

Peter Fuller (Peter Fuller is Quality Manager at Barnsley and Doncaster TEC)
Nav Khera (Nav Khera is Human Resource Development Consultant, at Barnsley and Doncaster TEC)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 August 1997

Abstract

Britain’s Training and Enterprise Councils (TECs) have been in the forefront of action to encourage and enhance new business initiatives, to promote growth and prosperity, and to create jobs. Discusses how one regional TEC, covering Barnsley and Doncaster, undertook its journey to ISO 9000, indicating lessons learned along the way.

Keywords

Citation

Fuller, P. and Khera, N. (1997), "The ISO and TECs: a strategic imperative", Managing Service Quality: An International Journal, Vol. 7 No. 4, pp. 175-178. https://doi.org/10.1108/09604529710172980

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Publisher

:

MCB UP Ltd

Copyright © 1997, MCB UP Limited

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