The ISO and TECs: a strategic imperative
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 August 1997
Abstract
Britain’s Training and Enterprise Councils (TECs) have been in the forefront of action to encourage and enhance new business initiatives, to promote growth and prosperity, and to create jobs. Discusses how one regional TEC, covering Barnsley and Doncaster, undertook its journey to ISO 9000, indicating lessons learned along the way.
Keywords
Citation
Fuller, P. and Khera, N. (1997), "The ISO and TECs: a strategic imperative", Managing Service Quality: An International Journal, Vol. 7 No. 4, pp. 175-178. https://doi.org/10.1108/09604529710172980
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited