Britain’s Training and Enterprise Councils (TECs) have been in the forefront of action to encourage and enhance new business initiatives, to promote growth and prosperity, and to create jobs. Discusses how one regional TEC, covering Barnsley and Doncaster, undertook its journey to ISO 9000, indicating lessons learned along the way.
Fuller, P. and Khera, N. (1997), "The ISO and TECs: a strategic imperative", Managing Service Quality: An International Journal, Vol. 7 No. 4, pp. 175-178. https://doi.org/10.1108/09604529710172980Download as .RIS
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