Notes that across corporate USA, companies are achieving remarkable results against quality, productivity, and customer satisfaction targets. Outside their home town, or state, few receive much publicity. Presents profiles of three businesses from Oklahoma, USA, all of which have been winners of the state Quality Awards: the companies are AT&T ‐ Oklahoma City; Bama Pies Limited ‐ Tulsa; and Armstrong World Industries, Inc. ‐ Stillwater.
Taylor, C. (1997), "Quality in practice ‐ three of the best from Oklahoma", Managing Service Quality: An International Journal, Vol. 7 No. 5, pp. 227-232. https://doi.org/10.1108/09604529710172854Download as .RIS
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