Quality in practice ‐ three of the best from Oklahoma
Chris Taylor
(Editor of this journal)
Abstract
Notes that across corporate USA, companies are achieving remarkable results against quality, productivity, and customer satisfaction targets. Outside their home town, or state, few receive much publicity. Presents profiles of three businesses from Oklahoma, USA, all of which have been winners of the state Quality Awards: the companies are AT&T ‐ Oklahoma City; Bama Pies Limited ‐ Tulsa; and Armstrong World Industries, Inc. ‐ Stillwater.
Keywords
Citation
Taylor, C. (1997), "Quality in practice ‐ three of the best from Oklahoma", Managing Service Quality: An International Journal, Vol. 7 No. 5, pp. 227-232. https://doi.org/10.1108/09604529710172854
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:MCB UP Ltd
Copyright © 1997, MCB UP Limited
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