TY  - JOUR
AB  - Quality in the entertainment industry must be maintained in order for companies in the field to survive. Investigates some of the largest entertainment companies to see how they maintain quality for the consumer. The investigation was done through on‐site interviews, phone interviews and a location visit. Although some companies define quality in different ways, gives strong evidence that quality is being maintained and is an important part of each company’s existence.
VL  - 7
IS  - 3
SN  - 0960-4529
DO  - 10.1108/09604529710166897
UR  - https://doi.org/10.1108/09604529710166897
AU  - Dosher Brian Keith
AU  - Kleiner Brian H.
PY  - 1997
Y1  - 1997/01/01
TI  - Practices of excellent companies in the entertainment industry
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 127
EP  - 131
Y2  - 2024/04/23
ER  -