Considers the UK Quality Award and its progress since its launch just over three years ago, and reflects on what it has achieved in that time. Provides a profile of the two 1996 winners together with brief notes on the five other short‐listed companies.
Taylor, C. (1997), "The UK Quality Award ‐ the 1996 winners and runners‐up", Managing Service Quality: An International Journal, Vol. 7 No. 2, pp. 77-79. https://doi.org/10.1108/09604529710161441Download as .RIS
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