Reports on an informal and wide‐ranging interview which describes the profound influence change wields over business performance, clarifies what is really at stake when organizations set out to manage change, and addresses the practical challenges change management poses to business leaders everywhere.
Ransom, G. and Knighton, T. (1996), "Stepping up to the challenge of change", Managing Service Quality: An International Journal, Vol. 6 No. 5, pp. 10-16. https://doi.org/10.1108/09604529610796583Download as .RIS
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