Discusses the Austrian Quality Awards and provides their background. Outlines reasons for introducing the awards and lists possible benefits. Examines the details of the Austrian Quality Awards and discusses some details. Considers the role of TQM in society, the community and industry.
Jäger, J. (1996), "Promoting TQM through national quality awards ‐ the Austrian experience", Managing Service Quality: An International Journal, Vol. 6 No. 2, pp. 17-21. https://doi.org/10.1108/09604529610693352Download as .RIS
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