Promoting TQM through national quality awards ‐ the Austrian experience

Johann Jäger (Johann Jäger is Managing Director of Austrian Corporate Research (ACR), Austria)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 April 1996

Abstract

Discusses the Austrian Quality Awards and provides their background. Outlines reasons for introducing the awards and lists possible benefits. Examines the details of the Austrian Quality Awards and discusses some details. Considers the role of TQM in society, the community and industry.

Keywords

Citation

Jäger, J. (1996), "Promoting TQM through national quality awards ‐ the Austrian experience", Managing Service Quality: An International Journal, Vol. 6 No. 2, pp. 17-21. https://doi.org/10.1108/09604529610693352

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Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

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