Promoting TQM through national quality awards ‐ the Austrian experience
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1996
Abstract
Discusses the Austrian Quality Awards and provides their background. Outlines reasons for introducing the awards and lists possible benefits. Examines the details of the Austrian Quality Awards and discusses some details. Considers the role of TQM in society, the community and industry.
Keywords
Citation
Jäger, J. (1996), "Promoting TQM through national quality awards ‐ the Austrian experience", Managing Service Quality: An International Journal, Vol. 6 No. 2, pp. 17-21. https://doi.org/10.1108/09604529610693352
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited