Explores way in which firms can improve service performance through people. Analyses the nature and characteristics of teamworking and ways in which performance can be measured and benchmarked. Suggests possible approaches to the management of performance in the future.
Ingram, H. and McDonnell, B. (1996), "Effective performance management ‐ the teamwork approach considered", Managing Service Quality: An International Journal, Vol. 6 No. 6, pp. 38-42. https://doi.org/10.1108/09604529610149211Download as .RIS
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