Effective performance management ‐ the teamwork approach considered

Hadyn Ingram (Academic Tutor in the Department of Management Studies at the University of Surrey, Guildford. He also owns and manages a hotel in Salisbury. His doctoral research focuses on teamworking in service industries)
Brenda McDonnell (Lecturer in the School of Financial Studies and Law at Sheffield Hallam University. She teaches finance and writes on the subject of performance)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 December 1996


Explores way in which firms can improve service performance through people. Analyses the nature and characteristics of teamworking and ways in which performance can be measured and benchmarked. Suggests possible approaches to the management of performance in the future.



Ingram, H. and McDonnell, B. (1996), "Effective performance management ‐ the teamwork approach considered", Managing Service Quality: An International Journal, Vol. 6 No. 6, pp. 38-42. https://doi.org/10.1108/09604529610149211

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Copyright © 1996, MCB UP Limited

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