Quality assurance versus the organizational goal ‐ an NHS perspective

Abstract

Demonstrates that the quality assurance systems and audit techniques presently being applied throughout the NHS have displaced or succeeded the original goals of the service while increasing its bureaucracy and costs.

Citation

Collingwood, M.P. (1996), "Quality assurance versus the organizational goal ‐ an NHS perspective", Managing Service Quality: An International Journal, Vol. 6 No. 6, pp. 21-24. https://doi.org/10.1108/09604529610149185