Demonstrates that the quality assurance systems and audit techniques presently being applied throughout the NHS have displaced or succeeded the original goals of the service while increasing its bureaucracy and costs.
Collingwood, M.P. (1996), "Quality assurance versus the organizational goal ‐ an NHS perspective", Managing Service Quality: An International Journal, Vol. 6 No. 6, pp. 21-24. https://doi.org/10.1108/09604529610149185Download as .RIS
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