Quality assurance versus the organizational goal ‐ an NHS perspective

Margaret P. Collingwood (Margaret P. Collingwood)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 December 1996

Abstract

Demonstrates that the quality assurance systems and audit techniques presently being applied throughout the NHS have displaced or succeeded the original goals of the service while increasing its bureaucracy and costs.

Keywords

Citation

Collingwood, M. (1996), "Quality assurance versus the organizational goal ‐ an NHS perspective", Managing Service Quality: An International Journal, Vol. 6 No. 6, pp. 21-24. https://doi.org/10.1108/09604529610149185

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Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

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