TY  - JOUR
AB  - Describes Ericsson’s quality programme and sets out the quality policy and strategy which were integrated into the quality manual. Details the operations system and total quality management programme in which procedures for self‐assessment were developed. Explains the self‐assessment process which has been made a permanent management process. Suggests various benefits of the programme.
VL  - 6
IS  - 6
SN  - 0960-4529
DO  - 10.1108/09604529610149176
UR  - https://doi.org/10.1108/09604529610149176
AU  - Manuel Cangas José
PY  - 1996
Y1  - 1996/01/01
TI  - The self‐assessment process at 1994 Euro quality winner, Ericsson SA
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 17
EP  - 20
Y2  - 2024/04/24
ER  -