TY - JOUR AB - Describes the “high street trading exercise” and its value in revealing the theory of service management and the impact it has had on the student learning process. Also provides a means of researching particular perspectives on comparative service contexts. VL - 6 IS - 5 SN - 0960-4529 DO - 10.1108/09604529610127116 UR - https://doi.org/10.1108/09604529610127116 AU - Alistair T. AU - Nicholson J. PY - 1996 Y1 - 1996/01/01 TI - The service concepts in practice: compromises in high street trading T2 - Managing Service Quality: An International Journal PB - MCB UP Ltd SP - 53 EP - 56 Y2 - 2024/03/19 ER -